Privacy Policy

What data Goldex Casino collects and how it is used — key points in plain language.

This Privacy Policy explains how Goldex Casino (“Goldex Casino”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access or use our online casino services (the “Services”) from Australia or elsewhere. By using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

If you do not agree with this Privacy Policy, you should not create an account or use the Services.

1. Who We Are and How to Contact Us

Goldex Casino is an online gaming and entertainment service provider. We act as the data controller (or “APP entity” under Australian law where applicable) in relation to personal information collected through the Services.

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, you can contact us at:

We will take reasonable steps to respond to your request within a reasonable time, in accordance with applicable laws.

2. Legal Framework and

2.1 Australian Privacy Law

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set out standards for the collection, use, disclosure, and security of personal information, as well as your rights to access and correct that information.

2.2 GDPR and Other International Laws

To the extent we offer services to, or monitor the behaviour of, individuals located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions with similar data protection laws, we also comply with applicable data protection requirements, including:

  • The EU General Data Protection Regulation (GDPR).
  • The UK GDPR (as implemented in the UK).

Under these laws, Goldex Casino will generally act as a “controller” of your personal data. Where required, we will ensure that any transfers of personal data outside such regions occur under appropriate safeguards.

2.3 Age and Responsible

Our Services are strictly for individuals who are 18 years of age or older, or who meet any higher minimum legal age for gambling in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will take reasonable steps to delete it and may close the related account.

3. Types of Information We

We collect different categories of information to provide, operate, and optimise our Services, as well as to comply with legal and regulatory obligations (including anti-money laundering and responsible gambling requirements).

3.1 Information You Provide

When you register for or use the Services, you may provide us with:

  • Account and identity information: Full name, date of birth, residential address, country of residence Username, password, security questions and.
  • Contact details: Email address, phone number, preferred communication.
  • Verification and KYC information (Know Your Customer): Government-issued identification documents (e.g, passport, driver’s licence) Proof of address (e.g, utility bill, bank statement) Source-of-funds or source-of-wealth information where.
  • Payment and financial information: Partial or tokenised card details, payment provider IDs Bank account details for withdrawals, transaction history on the.
  • Gaming activity and support communications: Bets placed, games played, session durations, wins and losses Details of bonuses and promotions claimed Records of your communications with us (e.g, live chat, email, complaints).

You may choose not to provide certain information; however, this might prevent you from creating an account or using certain features (for example, depositing or withdrawing funds).

3.2 Information Collected

When you use the Services, we may automatically collect:

  • Technical and device data: IP address, browser type and version, operating system, device identifiers Language and time zone settings, referring/exit pages, clickstream data.
  • Usage and interaction data: Pages viewed, links clicked, features used Login times, session duration, frequency of play and navigation.
  • Log and diagnostic data: System logs, error messages, performance.

This information helps us operate, secure, and improve the Services and may be combined with other information we hold about you.

3.3 Cookies and Similar

We use cookies and similar tracking technologies (such as pixels, tags, SDKs, and local storage) to:

  • Remember your preferences and.
  • Authenticate you and keep your session.
  • Analyse website traffic and usage.
  • Personalise content and promotional.
  • Measure the performance of our marketing.

You can usually manage cookies through your browser settings. Some cookies are essential for our Services to function correctly. If you disable or reject certain cookies, some features may not operate as intended.

4. Purposes and Legal Bases for

We process your personal information only where we have a valid legal basis under applicable law and for specific, explicit, and legitimate purposes.

4.1 Providing and Operating the

We use your information to:

  • Create and manage your.
  • Provide access to games, payment features, and.
  • Facilitate deposits, gameplay, and.
  • Provide customer support and handle your.

Legal basis (where applicable):

  • Performance of a contract with you (to provide the Services you request).
  • Our legitimate interests in operating an efficient and reliable.

4.2 Compliance with Legal and Regulatory

The online gambling sector is subject to extensive regulation, including anti-money laundering (AML), counter-terrorism financing (CTF), fraud prevention, and responsible gambling obligations. We may process your information to:

  • Verify your identity and age.
  • Conduct KYC, AML, and risk.
  • Monitor transactions and gameplay for suspicious or high-risk.
  • Comply with reporting, record-keeping and audit.
  • Enforce self-exclusion or responsible gambling.

Legal basis (where applicable):

  • Compliance with legal and regulatory.
  • Performance of tasks carried out in the public interest (such as AML/CTF compliance, where recognised under local law).

4.3 Security, Fraud Prevention, and Integrity of the

We may process your information to:

  • Detect and prevent fraud, collusion, money laundering, bonus abuse, and unauthorised.
  • Monitor and secure our IT systems and.
  • Investigate breaches of our Terms and Conditions or other applicable.

Legal basis (where applicable):

  • Our legitimate interests in protecting the integrity and security of the Services and our.
  • Compliance with legal.

4.4 Personalisation and

We may analyse your data to:

  • Understand how users interact with our.
  • Develop, test, and improve features, user experience, and game.
  • Personalise content, recommendations, and promotional.

Legal basis (where applicable):

  • Our legitimate interests in improving and optimising the.
  • Your consent where required for certain types of profiling or.

4.5 Marketing and

With your consent where required, we may:

  • Send you marketing communications about our products, bonuses, promotions, tournaments, and special.
  • Use cookies and similar technologies to tailor marketing content and measure campaign.

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly. Opting out of marketing will not affect operational or service-related communications (such as transaction confirmations or important service notices).

Legal basis (where applicable):

  • Your consent for direct marketing and certain forms of targeted.
  • Our legitimate interests in promoting our Services, where allowed by law and where your interests and rights do not override those.

5. How We Share Your

We may share your personal information with the following categories of recipients, strictly for the purposes described in this Privacy Policy and subject to appropriate safeguards:

  • Group entities and service providers: Companies that help us provide the Services (e.g, IT hosting and infrastructure, payment processors, KYC/AML service providers, analytics, customer support tools, marketing platforms).
  • Professional advisors: Lawyers, accountants, auditors, and other professional service providers who assist us in complying with our obligations and managing our business.
  • Regulators and authorities: Government bodies, regulatory authorities, law enforcement agencies, and courts where we are required or permitted to do so by law, or where disclosure is reasonably necessary to protect our rights, your safety, or the safety of others.
  • Business transfers: In the event of a merger, acquisition, reorganisation, sale of assets, or insolvency event, your information may be transferred to another entity as part of the transaction, provided that the receiving entity agrees to respect your privacy in a manner consistent with this Privacy Policy.

We do not sell your personal information for monetary consideration. If applicable laws define “sale” more broadly, we will comply with any associated requirements and give you the rights provided under those laws.

6. International Transfers of Personal

Due to the international nature of online services and supporting infrastructure, your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we take appropriate measures to ensure that international transfers comply with relevant data protection requirements, such as:

  • Using standard contractual clauses or equivalent safeguards recognised under data protection laws.
  • Ensuring recipients are subject to adequate data protection obligations by law or.
  • Implementing technical and organisational measures to protect your information during and after.

By using the Services, you acknowledge that your information may be processed in this way, subject to the protections described in this Privacy Policy and under applicable law.

7. Data

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy and to satisfy legal, regulatory, tax, accounting, or reporting requirements.

In determining appropriate retention periods, we consider:

  • The type of information and.
  • The potential risk of harm from unauthorised use or.
  • The purposes for which we process the information and applicable legal.
  • The limitation periods for potential legal claims or regulatory.

Typically, this means that certain transaction and account data may be retained for a number of years after your account is closed, as required by gambling, AML, and financial regulations. When we no longer need your information, we will take reasonable steps to securely delete, de-identify, or anonymise it.

8. Your Rights and

Your rights may differ depending on where you are located and which laws apply to our processing of your information. Subject to limitations and conditions under applicable law, you may have the following rights:

  • Right of access: To obtain confirmation whether we process your personal information and, if so, to receive a copy and certain related details.
  • Right to rectification: To request correction of inaccurate or incomplete personal information.
  • Right to erasure (“right to be forgotten”): To request deletion of your information where there is no longer a lawful basis for us to keep it (for example, when it is no longer necessary for the original purposes and retention is not required by law).
  • Right to restriction of processing: To request that we limit the processing of your information under certain circumstances.
  • Right to data portability: To receive your personal information in a structured, commonly used, and machine-readable format, and to request that we transfer it to another controller where technically feasible and required by law.
  • Right to object: To object to certain types of processing based on our legitimate interests, including direct marketing.
  • Right to withdraw consent: Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected] and clearly describe your request. We may need to verify your identity before responding.

If we refuse your request (for example, because we are obliged to retain data for legal reasons), we will provide an explanation, subject to any legal or regulatory restrictions on providing such information.

9. Security of Your

We take reasonable steps to protect personal information from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure. These steps may include:

  • Technical measures such as encryption, firewalls, intrusion detection systems, and access.
  • Organisational measures such as role-based access, staff training, policies, and.
  • Regular monitoring, testing, and evaluation of our security.

Despite our efforts, no method of transmission or storage is completely secure. We cannot guarantee absolute security. You also play an important role in keeping your information safe. You should:

  • Use a strong, unique password for your.
  • Keep your login details.
  • Log out of your account and close your browser when.
  • Notify us immediately if you suspect any unauthorised access or unusual.

10. Automated Decision-Making and

We may use automated processes, including profiling, in connection with:

  • Fraud detection, AML and risk.
  • Identity verification and KYC.
  • Responsible gambling measures and detection of high-risk.
  • Personalisation of bonuses, promotions, and.

Where automated decisions produce legal effects or similarly significant effects on you (for example, restricting access to the Services or blocking transactions), and where required by law, we will ensure that you have the right to:

  • Request human review of the.
  • Express your point of view.
  • Contest the.

If you have concerns about automated decision-making in relation to your account, you can contact us using the details provided above.

11. Third-Party Links and

Our Services may contain links to third-party websites, applications, or services (for example, payment providers, verification services, or external promotions). We are not responsible for the privacy practices or content of these third parties.

If you access or use third-party services, any information you provide to them will be governed by their own privacy policies and terms. We encourage you to review those policies before sharing any information.

12. Complaints and Dispute

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You can make a complaint or raise a concern by emailing [email protected] with details of your concern and any relevant supporting information. We will acknowledge your complaint and aim to respond within a reasonable period, outlining the steps we will take and any further information we may need from you.

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority or privacy regulator. Nothing in this Privacy Policy limits any rights you may have under applicable law to raise a complaint with such authorities.

13. Changes to This Privacy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “last updated” date at the beginning of this Privacy Policy. In the case of material changes, we may also provide you with additional notice (for example, by email or a prominent notice within the Services).

Your continued use of the Services after any changes become effective will signify that you have read, understood, and accepted the updated Privacy Policy. If you do not agree with the changes, you should stop using the Services and may request account closure.

14. Language and

This Privacy Policy is written in English. If we provide translations into other languages, the English version will prevail to the extent of any inconsistency, subject to non-excludable rights under applicable law.

Headings are for convenience only and do not affect the interpretation of this Privacy Policy. References to “including” or similar expressions are not intended to be exhaustive.

If you would like, I can now adapt this Privacy Policy further to match your specific licensing jurisdiction, payment providers, or particular KYC/AML procedures.

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